> For the complete documentation index, see [llms.txt](https://docs.carto.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.carto.com/carto-self-hosted/support.md).

# Support

In order to get support from the CARTO team, there is some useful debug information that needs to be gathered on your CARTO Self-hosted installation.

Refer to the following documents depending on which type of CARTO Self-hosted deployment you have:

* [Get debug information for Support on a "Single VM deployment" or a "Standard orchestrated container deployment"](/carto-self-hosted/support/get-debug-information-for-support-kots.md)
* [Get debug information for Support on an "Advanced orchestrated container deployment" (using Helm)](/carto-self-hosted/support/support.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.carto.com/carto-self-hosted/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.