# Support

In order to get support from the CARTO team, there is some useful debug information that needs to be gathered on your CARTO Self-hosted installation.

Refer to the following documents depending on which type of CARTO Self-hosted deployment you have:

* [Get debug information for Support on a "Single VM deployment" or a "Standard orchestrated container deployment"](https://docs.carto.com/carto-self-hosted/support/get-debug-information-for-support-kots)
* [Get debug information for Support on an "Advanced orchestrated container deployment" (using Helm)](https://docs.carto.com/carto-self-hosted/support/support)