FAQs

Frequently Asked Questions about the CARTO platform and its components.

CARTO Accounts

• What is the new version of the CARTO platform?

• Is the previous version of CARTO going to be deprecated?

• How can I log into the legacy CARTO platform?

• Can I login to both versions of the CARTO platform with the same credentials?

• Will all my data in the previous platform be readily available when I access the new version of CARTO?

• Will I be forced to move all my data to the new version of the CARTO platform?

• Is CARTO’s Student Package still available?

• Can I setup a Single Sign-On integration in the new platform?

• Where can I see my current quotas and usage?

Migration to the new platform

• Why should I migrate to the new version of the CARTO platform?

• Is CARTO going to provide me assistance if I would like to migrate to the new platform?

• What type of objects can be migrated between platforms?

• Can I migrate my maps from the previous version to the new version of CARTO?

• What information will you need to provide to receive assistance with the migration?

• Do I need to provide an authorization for CARTO to work on my platform migration?

• If my data tables are migrated to the CARTO Data Warehouse in the new platform, are there any associated costs with its usage?

• Will the platform migration tasks interfere with the standard service?

Users & account setup

• My screen is stuck on the "Creating an Organization" page.

• How can I join an existing organization on CARTO?

• Can I be a member of multiple CARTO organizations?

• I have previously used CARTO (including signing up for a free trial). Can I create a new organization or user with the same email?

• Can I extend my free trial to longer than 14 days?

• Can I start multiple free trials with CARTO?

General

• What cloud data warehouses can I use with CARTO?

• What are the device/web browser requirements for CARTO?

• When I connect to a data warehouse, do you copy or store any data?

• What happens if I do not have any cloud data warehouse platform to connect?

• Can I import geospatial files into CARTO’s new platform?

• What are the Location Data Services (LDS) providers configured by default in a CARTO organization?

Builder

• What methods can I use to create a map layer?

• How can I run spatial analyses in Builder?

• How does the export mechanism from Builder works?

Workflows

• When creating a new workflow, I cannot see the data sources available in my connection - what may be happening?

• Working with my data sources from a BigQuery connection I receive an error message about not having permissions to query the table or that the table does not exist on a specific region - What may be happening?

• Working with my data sources from a Snowflake connection I receive the following error message: "cannot get Workflow schema" - What may be happening?

• My workflow is producing the error message “No value assigned.” What could be causing this?

Data Observatory

• Can I license premium data with a trial or student account?

• Are premium data subscriptions based on perpetual licenses?

• Can I export the data from CARTO and use it on other platforms?

Analytics Toolbox

• What is CARTO’s Analytics Toolbox?

• How can I use the functions available in the Analytics Toolbox?

• Can I use the Analytics Toolbox from the CARTO Data Warehouse connection?

• In the Analytics Toolbox for BigQuery, are there differences when using it from different GCP regions?

Development Tools

• What frameworks and libraries can I use for developing custom apps with CARTO?

• Are “CARTO for deck.gl” and “CARTO for React” compatible with the new version of the platform?

• Does CARTO provide an SDK for the development of Mobile applications?

Deployment Options

• What are the different deployment options for the CARTO platform?

• Where can I find information about the requirements for deploying CARTO as Self-hosted?

• How are updates and product releases managed in a Self-hosted deployment?

Support Packages

• What support packages are available at CARTO?

• Who is entitled to Support?

• What are CARTO Business Hours?

• What are Customer Success Managers (CSMs)?

• How to submit an issue to our Support team?

• What is the issue and severity classification?

• What are CARTO’s Target Response Times (business hours)?

CARTO for Education

• How can I get a Student account in CARTO?

• How can I get an Educator account?

• We need Enterprise capabilities for our institution or academic research, can you help?

• What is the process for getting a CARTO Student account?

• I am an educator and my course materials use the previous version of CARTO. What can I do?

Security and Compliance

• Is the CARTO Platform SOC 2 Type II-certified?

• Does it comply with GDPR, CCPA and other data privacy laws?

• What are the password and login management controls in CARTO?

• When we create a connection to CARTO, does it make any copies of our data?

• How does CARTO manage user data?

• Where is my data stored?

• How does CARTO manage security when a map, a workflow or an application are shared?