# FAQs

## **CARTO Accounts**

* [What is the new version of the CARTO platform?](/faqs/accounts.md#what-is-the-new-version-of-the-carto-platform)
* [Is the previous version of CARTO going to be deprecated?](/faqs/accounts.md#is-the-previous-version-of-carto-going-to-be-deprecated)
* [How can I log into the legacy CARTO platform?](/faqs/accounts.md#how-can-i-log-into-the-legacy-carto-platform)
* [Can I login to both versions of the CARTO platform with the same credentials?](/faqs/accounts.md#can-i-login-to-both-versions-of-the-carto-platform-with-the-same-credentials)
* [Will all my data in the previous platform be readily available when I access the new version of CARTO?](/faqs/accounts.md#will-all-my-data-in-the-previous-platform-be-readily-available-when-i-access-the-new-version-of-cart)
* [Will I be forced to move all my data to the new version of the CARTO platform?](/faqs/accounts.md#will-i-be-forced-to-move-all-my-data-to-the-new-version-of-the-carto-platform)
* [Is CARTO’s Student Package still available?](/faqs/accounts.md#is-cartos-student-package-still-available)
* [Can I setup a Single Sign-On integration in the new platform?](/faqs/accounts.md#can-i-setup-a-single-sign-on-integration-in-the-new-platform)
* [Where can I see my current quotas and usage?](/faqs/accounts.md#where-can-i-see-my-current-quotas-and-usage)

## **Migration to the new platform**

* [Why should I migrate to the new version of the CARTO platform?](/faqs/migration-to-the-new-platform.md#why-should-i-migrate-to-the-new-version-of-the-carto-platform)
* [Is CARTO going to provide me assistance if I would like to migrate to the new platform?](/faqs/migration-to-the-new-platform.md#is-carto-going-to-provide-me-assistance-if-i-would-like-to-migrate-to-the-new-platform)
* [What type of objects can be migrated between platforms?](/faqs/migration-to-the-new-platform.md#what-type-of-objects-can-be-migrated-between-platforms)
* [Can I migrate my maps from the previous version to the new version of CARTO?](/faqs/migration-to-the-new-platform.md#can-i-migrate-my-maps-from-the-previous-version-to-the-new-version-of-carto)
* [What information will you need to provide to receive assistance with the migration?](/faqs/migration-to-the-new-platform.md#what-information-will-you-need-to-provide-to-receive-assistance-with-the-migration)
* [Do I need to provide an authorization for CARTO to work on my platform migration?](/faqs/migration-to-the-new-platform.md#do-i-need-to-provide-an-authorization-for-carto-to-work-on-my-platform-migration)
* [If my data tables are migrated to the CARTO Data Warehouse in the new platform, are there any associated costs with its usage?](/faqs/migration-to-the-new-platform.md#if-my-data-tables-are-migrated-to-the-carto-data-warehouse-in-the-new-platform-are-there-any-associa)
* [Will the platform migration tasks interfere with the standard service?](/faqs/migration-to-the-new-platform.md#will-the-platform-migration-tasks-interfere-with-the-standard-service)

## Users & account setup

* [My screen is stuck on the "Creating an Organization" page.](/faqs/user-and-organization-setup.md#my-screen-is-stuck-on-the-creating-an-organization-page)
* [How can I join an existing organization on CARTO?](/faqs/user-and-organization-setup.md#how-can-i-join-an-existing-organization-on-carto)
* [Can I be a member of multiple CARTO organizations?](/faqs/user-and-organization-setup.md#can-i-be-a-member-of-multiple-carto-organizations)
* [I have previously used CARTO (including signing up for a free trial). Can I create a new organization or user with the same email?](https://docs.carto.com/pages/YpAygBR0PIl9E5gxW7KV#i-have-previously-used-carto-including-signing-up-for-a-free-trial-.-can-i-create-a-new-organization)
* [Can I extend my free trial to longer than 14 days?](/faqs/user-and-organization-setup.md#can-i-extend-my-free-trial-to-longer-than-14-days)
* [Can I start multiple free trials with CARTO?](/faqs/user-and-organization-setup.md#can-i-start-multiple-free-trials-with-carto)

## **General**

* [What cloud data warehouses can I use with CARTO?](/faqs/workspace.md#what-cloud-data-warehouses-can-i-use-with-carto)
* [What are the device/web browser requirements for CARTO?](/faqs/workspace.md#what-are-the-device-web-browser-requirements-for-carto)
* [When I connect to a data warehouse, do you copy or store any data?](/faqs/workspace.md#when-i-connect-to-a-data-warehouse-do-you-copy-or-store-any-data)
* [What happens if I do not have any cloud data warehouse platform to connect?](/faqs/workspace.md#what-happens-if-i-do-not-have-any-cloud-data-warehouse-platform-to-connect)
* [Can I import geospatial files into CARTO’s new platform?](/faqs/workspace.md#can-i-import-geospatial-files-into-cartos-new-platform)
* [What are the Location Data Services (LDS) providers configured by default in a CARTO organization?](#general)

## **Builder**

* [What methods can I use to create a map layer?](/faqs/builder.md#what-methods-can-i-use-to-create-a-map-layer)
* [How can I run spatial analyses in Builder?](/faqs/builder.md#how-can-i-run-spatial-analyses-in-builder)
* [How does the export mechanism from Builder works?](#how-does-the-export-mechanism-from-builder-works)

## Workflows

* [When creating a new workflow, I cannot see the data sources available in my connection - what may be happening?](/faqs/workflows.md#when-creating-a-new-workflow-i-cannot-see-the-data-sources-available-in-my-connection-what-may-be-ha)
* [Working with my data sources from a BigQuery connection I receive an error message about not having permissions to query the table or that the table does not exist on a specific region - What may be happening?](/faqs/workflows.md#working-with-my-data-sources-from-a-bigquery-connection-i-receive-an-error-message-about-not-having)
* [Working with my data sources from a Snowflake connection I receive the following error message: "cannot get Workflow schema" - What may be happening?](/faqs/workflows.md#working-with-my-data-sources-from-a-snowflake-connection-i-receive-the-following-error-message-canno)
* [My workflow is producing the error message “No value assigned.” What could be causing this?](https://docs.carto.com/pages/DZ4UBfLTuI0ccXtBWiS1#my-workflow-is-producing-the-error-message-no-value-assigned.-what-could-be-causing-this)

## **Data Observatory**

* [Can I license premium data with a trial or student account?](/faqs/data-observatory.md#can-i-license-premium-data-with-a-trial-individual-or-student-account)
* [Are premium data subscriptions based on perpetual licenses?](/faqs/data-observatory.md#are-premium-data-subscriptions-based-on-perpetual-licenses)
* [Can I export the data from CARTO and use it on other platforms?](/faqs/data-observatory.md#can-i-export-the-data-from-carto-and-use-it-on-other-platforms)

## **Analytics Toolbox**

* [What is CARTO’s Analytics Toolbox?](/faqs/analytics-toolbox.md#what-is-cartos-analytics-toolbox)
* [How can I use the functions available in the Analytics Toolbox?](/faqs/analytics-toolbox.md#how-can-i-use-the-functions-available-in-the-analytics-toolbox)
* [Can I use the Analytics Toolbox from the CARTO Data Warehouse connection?](/faqs/analytics-toolbox.md#can-i-use-the-analytics-toolbox-from-the-carto-data-warehouse-connection)
* [In the Analytics Toolbox for BigQuery, are there differences when using it from different GCP regions?](/faqs/analytics-toolbox.md#in-the-analytics-toolbox-for-bigquery-are-there-differences-when-using-it-from-different-gcp-regions)

## **Development Tools**

* [What frameworks and libraries can I use for developing custom apps with CARTO?](/faqs/development-tools.md#what-frameworks-and-libraries-can-i-use-for-developing-custom-apps-with-carto)
* [Are “CARTO for deck.gl” and “CARTO for React” compatible with the new version of the platform?](https://docs.carto.com/pages/p8BaYli2tNgoTXw3XKFs#are-carto-for-deck.gl-and-carto-for-react-compatible-with-the-new-version-of-the-platform)
* [Does CARTO provide an SDK for the development of Mobile applications?](/faqs/development-tools.md#does-carto-provide-an-sdk-for-the-development-of-mobile-applications)

## **Deployment Options**

* [What are the different deployment options for the CARTO platform?](/faqs/deployment-options.md#what-are-the-different-deployment-options-for-the-carto-platform)
* [Where can I find information about the requirements for deploying CARTO as Self-hosted?](/faqs/deployment-options.md#where-can-i-find-information-about-the-requirements-for-deploying-carto-as-self-hosted)
* [How are updates and product releases managed in a Self-hosted deployment?](/faqs/deployment-options.md#how-are-updates-and-product-releases-managed-in-a-self-hosted-deployment)
* [Where can I find information about deploying CARTO with Snowflake Container Services?](/faqs/deployment-options.md#where-can-i-find-information-about-deploying-carto-with-snowflake-container-services)

## **Support Packages**

* [What support packages are available at CARTO?](/faqs/support-packages.md#what-support-packages-are-available-at-carto)
* [Who is entitled to Support?](/faqs/support-packages.md#who-is-entitled-to-support)
* [What are CARTO Business Hours?](/faqs/support-packages.md#what-are-carto-business-hours)
* [What are Customer Success Managers (CSMs)?](/faqs/support-packages.md#what-are-customer-success-managers-csms)
* [How to submit an issue to our Support team?](/faqs/support-packages.md#how-to-submit-an-issue-to-our-support-team)
* [What is the issue and severity classification?](/faqs/support-packages.md#what-is-the-issue-and-severity-classification)
* [What are CARTO’s Target Response Times (business hours)?](/faqs/support-packages.md#what-are-cartos-target-response-times-business-hours)

## **CARTO Basemaps**

* [Does CARTO provide a basemap service?](/faqs/carto-basemaps.md#does-carto-provide-a-basemap-service)
* [What is the pricing for CARTO basemaps? Is it free?](#what-is-the-pricing-for-carto-basemaps-is-it-free)
* [How frequently does CARTO update its basemaps?](#how-frequently-does-carto-update-its-basemaps)
* [Can I use other basemaps in CARTO?](#can-i-use-other-basemaps-in-carto)

## **CARTO for Education**

* [How can I get a Student account in CARTO?](/faqs/carto-for-education.md#how-can-i-get-a-student-account-in-carto)
* [How can I get an Educator account?](/faqs/carto-for-education.md#how-can-i-get-an-educator-account)
* [We need Enterprise capabilities for our institution or academic research, can you help?](/faqs/carto-for-education.md#we-need-enterprise-capabilities-for-our-institution-or-academic-research-can-you-help)
* [What is the process for getting a CARTO Student account?](/faqs/carto-for-education.md#what-is-the-process-for-getting-a-carto-student-account)
* [I am an educator and my course materials use the previous version of CARTO. What can I do?](https://docs.carto.com/pages/l5e2QX8UeoNbf9fcV8sV#i-am-an-educator-and-my-course-materials-use-the-previous-version-of-carto.-what-can-i-do)

## Security and Compliance

* [Is the CARTO Platform SOC 2 Type II-certified?](/faqs/security-and-compliance.md#is-the-carto-platform-soc-2-type-ii-certified)
* [Does it comply with GDPR, CCPA and other data privacy laws?](/faqs/security-and-compliance.md#does-it-comply-with-gdpr-ccpa-and-other-data-privacy-laws)
* [What are the password and login management controls in CARTO?](/faqs/security-and-compliance.md#what-are-the-password-and-login-management-controls-in-carto)
* [When we create a connection to CARTO, does it make any copies of our data?](/faqs/security-and-compliance.md#when-we-create-a-connection-to-carto-does-it-make-any-copies-of-our-data)
* [How does CARTO manage user data?](/faqs/security-and-compliance.md#how-does-carto-manage-user-data)
* [Where is my data stored?](/faqs/security-and-compliance.md#where-is-my-data-stored)
* [How does CARTO manage security when a map, a workflow or an application are shared?](/faqs/security-and-compliance.md#how-does-carto-manage-security-when-a-map-workflow-or-an-application-are-shared)


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