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FAQs

Frequently Asked Questions about the CARTO platform and its components.

CARTO Accounts
​What is the new version of the CARTO platform?​
​Is the previous version of CARTO going to be deprecated?​
​What happens to my current CARTO subscription? Will I have to pay extra to access the new platform?​
​Can I login to both versions of the CARTO platform with the same credentials?​
​Will all my data in the previous platform be readily available when I access the new version of CARTO?​
​Will I be forced to move all my data to the new version of the CARTO platform?​
​Is CARTO’s Student Package still available?​
​Can I setup a Single Sign-On integration in the new platform?​
​Where can I see my current quotas and usage?​
Migration to the new platform
​Why should I migrate to the new version of the CARTO platform?​
​Is CARTO going to provide me assistance if I would like to migrate to the new platform?​
​What type of objects can be migrated between platforms?​
​Can I migrate my maps from the previous version to the new version of CARTO?​
​What information will you need to provide to receive assistance with the migration?​
​Do I need to provide an authorization for CARTO to work on my platform migration?​
​If my data tables are migrated to the CARTO Data Warehouse in the new platform, are there any associated costs with its usage?​
​Will the platform migration tasks interfere with the standard service?​
Workspace
​What cloud data warehouses can I use with CARTO?​
​When I connect to a data warehouse, do you copy or store any data?​
​What happens if I do not have any cloud data warehouse platform to connect?​
​Can I import geospatial files into CARTO’s new platform?​
Builder
​What methods can I use to create a map layer?​
​How can I run spatial analyses in Builder?​
Workflows
​When creating a new workflow, I cannot see the data sources available in my connection - what may be happening?​
​Working with my data sources from a BigQuery connection I receive an error message about not having permissions to query the table or that the table does not exist on a specific region - What may be happening?​
​Working with my data sources from a Snowflake connection I receive the following error message: "cannot get Workflow schema" - What may be happening?​
Data Observatory
​Can I license premium data with a trial or student account?​
​Are premium data subscriptions based on perpetual licenses?​
​Can I export the data from CARTO and use it on other platforms?​
Analytics Toolbox
​What is CARTO’s Analytics Toolbox?​
​How can I use the functions available in the Analytics Toolbox?​
​Can I use the Analytics Toolbox from the CARTO Data Warehouse connection?​
​In the Analytics Toolbox for BigQuery, are there differences when using it from different GCP regions?​
Development Tools
​What frameworks and libraries can I use for developing custom apps with CARTO?​
​Are “CARTO for deck.gl” and “CARTO for React” compatible with the new version of the platform?​
​Does CARTO provide an SDK for the development of Mobile applications?​
Deployment Options
​What are the different deployment options for the CARTO platform?​
​Where can I find information about the requirements for deploying CARTO as Self-hosted?​
​How are updates and product releases managed in a Self-hosted deployment?​
Support Packages
​What support packages are available at CARTO?​
​Who is entitled to Support?​
​What are CARTO Business Hours?​
​What are Customer Success Managers (CSMs)?​
​How to submit an issue to our Support team?​
​What is the issue and severity classification?​
​What are CARTO’s Target Response Times (business hours)?​
CARTO for Education
​How can I get a Student account in CARTO?​
​How can I get an Educator account?​
​We need Enterprise capabilities for our institution or academic research, can you help?​
​What is the process for getting a CARTO Student account?​
​I am an educator and my course materials use the previous version of CARTO. What can I do?​

Q3 2022

Accounts

Last modified 2mo ago