# User & organization setup [My screen is stuck on the "Creating an Organization" page.](#my-screen-is-stuck-on-the-creating-an-organization-page) [How can I join an existing organization on CARTO?](#how-can-i-join-an-existing-organization-on-carto) [Can I be a member of multiple CARTO organizations?](#can-i-be-a-member-of-multiple-carto-organizations) [I have previously used CARTO (including signing up for a free trial). Can I create a new organization or user with the same email?](#i-have-previously-used-carto-including-signing-up-for-a-free-trial-.-can-i-create-a-new-organization) [Can I extend my free trial to longer than 14 days?](#can-i-extend-my-free-trial-to-longer-than-14-days) [Can I start multiple free trials with CARTO?](#can-i-start-multiple-free-trials-with-carto) *** ### My screen is stuck on the "Creating an Organization" page. If you have never signed up for CARTO before, this can normally be fixed by clearing your browser’s cache. If you have previously used CARTO or created another CARTO organization - including a free trial - please see the FAQs below. *** ### How can I join an existing organization on CARTO? A CARTO user with an admin role from your organization will be able to add you to their organization through the CARTO Workspace via Settings > Users and Groups. If you have a previous or existing CARTO login (including free trials) which are not attached to this organization, you will not be able to immediately join. In this instance, you should contact your customer success manager or who can help you. *** ### Can I be a member of multiple CARTO organizations? You cannot join multiple CARTO organizations with the same email address. If you have a requirement like this, you should contact your customer success manager or who can help you. *** ### I have previously used CARTO (including signing up for a free trial). Can I create a new organization or user with the same email? CARTO accounts are currently limited to one account per email, including historic accounts. If you have specific requirements around this, please contact your customer success manager or who can help you. If you are attending a CARTO event where a free trial is a requirement, please contact the event organizers who will be able to coordinate this for you. *** ### Can I extend my free trial to longer than 14 days? In most cases free trials are limited to 14 days. Please fill in our [Request a demo](https://carto.com/request-live-demo) form to discuss your requirements if you weren’t able to evaluate the platform within 14 days. *** ### Can I start multiple free trials with CARTO? Free trials are limited to one per user. Please fill in our [Request a demo](https://carto.com/request-live-demo) form to discuss your requirements if you weren’t able to evaluate the platform with a single trial. If you are attending a CARTO event where a free trial is a requirement, please contact the event organizers who will be able to coordinate this for you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.carto.com/faqs/user-and-organization-setup.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.