For the complete documentation index, see llms.txt. This page is also available as Markdown.

Support

Get support from the CARTO team

If you need assistance with your CARTO Self-Hosted deployment, the CARTO support team is available to help.

Contact support

For technical support, please reach out to us at support@carto.com.

Before contacting support

To help us resolve your issue as quickly as possible, please gather debug information from your deployment before reaching out. See Get debug information for support for step-by-step instructions.

Troubleshooting

Before contacting support, try to diagnose the issue yourself with Debug mode and logs — enable debug logging and collect log output. See the Troubleshooting section for all diagnostic resources.

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