> For the complete documentation index, see [llms.txt](https://docs.carto.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.carto.com/carto-self-hosted/getting-started/responsibility-matrix.md). # Responsibility Matrix (RACI) {% hint style="info" %} This page is under development. Please contact for assistance with deployment planning. {% endhint %} ## Overview This page outlines the shared responsibility model between CARTO and the customer for a Self-Hosted deployment. Understanding these responsibilities helps you provision the right resources and set expectations accordingly. ## Responsibility matrix | Area | CARTO | Customer | Notes | | ---------------------------------- | ----------- | ----------- | ------------------------------------------------------------------------------------------------------------- | | **Infrastructure provisioning** | | | | | Cloud account and billing | | Responsible | | | Kubernetes cluster setup | Consulted | Responsible | | | DNS configuration | Consulted | Responsible | | | TLS certificates | Consulted | Responsible | | | **Application** | | | | | CARTO container images | Responsible | | | | Application updates and patches | Responsible | Accountable | | | Helm chart / Kots configuration | Responsible | Accountable | | | License management | Responsible | | | | **Database** | | | | | PostgreSQL metadata database | Consulted | Responsible | | | Database backups | Consulted | Responsible | | | Database updates and patching | | Responsible | | | **Networking** | | | | | Firewall and network policies | Consulted | Responsible | | | Load balancer configuration | Consulted | Responsible | | | Proxy configuration | Consulted | Responsible | | | **Security** | | | | | Application security patches | Responsible | | | | Infrastructure security | | Responsible | | | Secret and key management | Consulted | Responsible | | | SSO / Identity provider | Consulted | Responsible | | | **Monitoring and support** | | | | | Application-level monitoring | Consulted | Responsible | | | Infrastructure monitoring | | Responsible | | | Log collection and retention | Consulted | Responsible | CARTO services emit logs to stdout/stderr; collecting, aggregating, and retaining them is your responsibility | | Incident response (application) | Responsible | Informed | | | Incident response (infrastructure) | Consulted | Responsible | | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.carto.com/carto-self-hosted/getting-started/responsibility-matrix.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.